Shipping policy

1. Shipping Area

We currently deliver within Germany as well as to selected countries within the European Union. Delivery to other countries may be available upon request.

2. Shipping Costs

Shipping costs are displayed clearly and transparently during the checkout process before you complete your order.

Shipping costs may vary depending on the order value, size, and weight of the shipment.

3. Processing Time

All orders are usually processed and shipped within 1–3 business days after receipt of payment.

Please note that delays may occur in individual cases (e.g., due to high demand or new product drops).

4. Delivery Time

Delivery time within Germany is usually 2–5 business days.

For deliveries within the EU, delivery time can range between 4–10 business days.

Please note that unpredictable delays by shipping service providers may occur, which are beyond our control.

5. Shipping Carriers

Shipping is usually handled via DHL, or potentially via comparable providers in certain cases.

6. Tracking

As soon as your order has been shipped, you will receive a shipping confirmation including a tracking number, if available.
For DHL, tracking can be viewed here: https://dhl.de/

7. Transport Damage

If your order arrives damaged, we kindly ask you to report this immediately to the delivery agent and contact us as soon as possible.

8. Delivery Issues

If your order does not arrive within the specified timeframe, please contact us. We will look into a solution as quickly as possible.

9. Note on Partial Deliveries

In rare cases, an order may be shipped in multiple partial shipments. This will not incur any additional shipping costs for you.

10. Contact

If you have any questions regarding shipping, you can contact us at any time.

contact@bloonyx.de or via the contact form